R 250
EX. VAT
Preventing Mis-selling: Putting the Customer first
Online
CPD Accreditation detail
Professional Body: IOBSA
CPD hour allocation: CPD Hours (online learning): 3 CPD hours
CPD Accreditation Number: IOB309
COURSE DESCRIPTION
Here are the learning outcomes:
- Regulatory & Compliance Awareness
- Needs-Based Analysis & Product Matching
- Ethical Decision-Making & Communication
- Risk Mitigation & Documentation
At the end of this course, the learner will be able to identify, prevent, and remediate mis-selling practices by executing a fully client-centric, needs-based advisory framework aligned with Treating Customers Fairly (TCF) principles.
- Regulatory compliance: Interpret local regulatory frameworks, such as the guidance provided by the Financial Sector Conduct Authority, to ensure all advisory interactions remain fully legal and compliant.
- Client needs analysis: Conduct rigorous, transparent fact-finding interviews to map true client needs, risk profiles, and time horizons before proposing any financial product.
- Product matching and justification: Evaluate product suitability objectively and document the precise rationale for recommendations as well as rejected alternatives.
- Plain language communication: Explain complex terms, hidden fees, commissions, and potential risks in straightforward language that empowers informed client consent.
- Ethical sales refusal: Exercise the professional boundary to decline a transaction when no product matches the client's verified financial requirements.
- Vulnerability management: Identify signs of client vulnerability and adapt communication or product options to safeguard at-risk individuals.
- Audit-ready documentation: Record detailed, defensible notes of the entire advisory journey to protect both the client and the institution against compliance failures.
- Systemic pressure recognition: Spot organisational red flags or misaligned incentives that push advisors toward product-driven sales rather than client outcomes.
