R 465
EX. VAT
AI, Ethics and Professional Judgment: Using Suitable AI Tools Responsibly in Financial Advice
Online
CPD Accreditation detail
Professional Body: IOBSA
CPD hour allocation: CPD Hours (online learning): 4 CPD hours
CPD Accreditation Number: IOB266
COURSE DESCRIPTION
In this course we examine how financial advisors can use artificial intelligence tools such as Microsoft Copilot to improve efficiency, client communication and the quality of financial advice. Advisors will gain practical insight into how AI can support different stages of the advice process, while also understanding the compliance, confidentiality and ethical considerations associated with the use of AI in financial services.
The following topics will be covered in this course:
• Introduction to artificial intelligence and how tools such as Microsoft Copilot can support financial advisors
• Compliance, confidentiality and responsible AI use, including FAIS and POPIA considerations
• Writing effective prompts to obtain useful and accurate AI responses
• Using AI to prepare for client meetings and structure discovery conversations
• Using AI during client meetings to capture information and structure meeting notes
• Explaining financial products and concepts to clients using AI-generated insights
• Using AI to support product comparisons and investment recommendations
• Drafting record of advice summaries and client documentation using AI tools
• Preparing for annual client reviews and generating review agendas using AI
• Improving administrative productivity through AI-assisted communication and content creation
• Using Microsoft Copilot within Word, Excel, PowerPoint and Outlook to streamline daily tasks
• Developing a personal AI workflow to integrate AI tools into the financial advice process
• The future role of artificial intelligence in financial advice and client engagement
By the end of this course, you will be equipped with the knowledge to use AI tools responsibly and effectively to improve productivity, enhance client communication and support the financial advice process.
