R 365
EX. VAT
Soliciting and responding to client feedback
Online
CPD Accreditation detail
Professional Body: IOBSA
CPD hour allocation: CPD Hours (online learning): 3 CPD hours
CPD registration number: IOB179
Course description
In this course, you’ll learn why client feedback is important and how to solicit it effectively. You’ll explore ways to respond to positive, neutral, and negative feedback so that you can use the information you get to make changes for the better.
The following topics will be covered in this course:
- Why client feedback is valuable
- How to solicit useful feedback
- How to respond to different types of feedback
- Responses to client feedback
