R 365


Soliciting and responding to client feedback


Soliciting and Responding to Customer Feedback logo1
CPD Accreditation detail

Professional Body: IOBSA

CPD hour allocation: CPD Hours (online learning): 3 CPD hours    

CPD registration number: IOB179

Course description

In this course, you’ll learn why client feedback is important and how to solicit it effectively. You’ll explore ways to respond to positive, neutral, and negative feedback so that you can use the information you get to make changes for the better.

The following topics will be covered in this course:
  • Why client feedback is valuable
  • How to solicit useful feedback
  • How to respond to different types of feedback
  • Responses to client feedback