CPD Accreditation detail

Professional Body: IOBSA

CPD hour allocation: CPD Hours (online learning): 2 CPD hours    

CPD registration number: IOB182

Course description

Whether you need to confront a co-worker, give an employee bad news, or discuss a delicate issue with a client, you will learn a four-step process to help you have a difficult conversation. You’ll also learn what to do before, during, and after your discussion to confidently engage your audience, reach a place of mutual understanding, and overcome issues in the workplace.

 The following topics will be covered in this course:

• The risks of avoiding difficult conversations
• Step 1: Prepare
  • Gather your thoughts and change your mindset
• Step 2: Frame it effectively
  • What you say and how you say it
  • Framing difficult conversations effectively
• Step 3: Discuss the issue
  • Discuss, don’t lecture
  • Practice active listening
• Step 4: Wrap up the discussion
  • How to find the right stopping point
  • Summarise and follow-up
• Case study
• Coaching video