CPD Accreditation detail

Professional Body: IOBSA

CPD hour allocation: CPD Hours (online learning): 4 CPD hours    

CPD registration number: IOB178

Course description

In this course, you’ll learn common sources of discord and some typical responses to it. You’ll also discover techniques to resolve conflict, address anger, and stop abusive behaviour.

 The following topics will be covered in this course:

• Common causes of conflict in the workplace
• Understanding how people deal with conflict
• Steps to mediate conflict between clients/employees
• Dealing with frustrated or angry clients/employees
• A guide to dealing with abusive behaviour
• Conflict resolution tips and techniques