CPD Accreditation detail

Professional Body: IOBSA

CPD hour allocation: CPD Hours (online learning): 3 CPD hours    

CPD registration number: IOB177

Course description

In this course, you’ll learn the basics of professional behaviour at work with examples of do’s and don’ts in real-world scenarios. You’ll learn the fundamentals of professional communication, whether through emails, phone calls, or other formal and informal situations. When finished, you’ll understand how to build professionalism into every aspect of your job.

The following topics will be covered in this course:

• The fundamentals of workplace professionalism
• How to correspond professionally with clients
• Phone etiquette for professionals
• Formal vs. informal communication