CPD Accreditation detail:

Professional Body: CISA

CPD hour allocation: CPD Hours (online learning): 3 CPD hours   

CPD Accreditation Number: GiE2024090005

COURSE DESCRIPTION 

Learners will gain sufficient and appropriate knowledge and understanding of:

• The Treating Customers Fairly principles most relevant to complaints handling, particularly TCF Outcome 6: Customers do not face unreasonable post-sale barriers imposed by firms to change product, switch providers, submit a claim or make a complaint.
• Role players that count as potential complainants in terms of the General Code of Conduct.
• The guiding principles to which a complaints management framework must conform.
• Possible complaints outcomes.
• The categorisation of reportable complaints and the analysis required.
• The requirements for communication around complaints.
• Requirements concerning interaction with Ombud offices.