CPD Accreditation detail

Professional Body: IOBSA

CPD hour allocation: CPD Hours (online learning): 2.5 CPD hours    

CPD registration number: IOB164

The following aspects are covered in this course:

• Demonstrate confidence and skill as a problem solver
• Apply techniques to deal with difficult customers
• Make a choice to provide customer service
• Apply knowledge and skill to attract clients, gain trust,
• Demonstrate a customer service approach
• Understand how your own behaviour affects the behaviour of others build relationships and retain clients.