R 265


Client service – how to build relationship and retain your client


CPD Accreditation detail

Professional Body: IOBSA

CPD hour allocation: CPD Hours (online learning): 2.5 CPD hours    

CPD registration number: IOB164

The following aspects are covered in this course:

  • Demonstrate confidence and skill as a problem solver
  • Apply techniques to deal with difficult customers
  • Make a choice to provide customer service
  • Apply knowledge and skill to attract clients, gain trust,
  • Demonstrate a customer service approach
  • Understand how your own behaviour affects the behaviour of others build relationships and retain clients.