CPD Accreditation detail

Professional Body: Compliance Institute Southern Africa

CPD hour allocation: CPD Hours (online learning): 2 CPD hours    

CPD registration number: GiE202008000116


The following topics will be covered in this course:

• Why is phone etiquette so important?
• Essential rules of Phone Etiquette
• Do’s of Phone Etiquette
• Don’ts of Phone Etiquette
• Telephone skills
• Characteristics of Sales people
• Types of Clients