R 235
EX. VAT
Telephone Etiquette
Online
CPD Accreditation detail
Professional Body: Compliance Institute Southern Africa
CPD hour allocation: CPD Hours (online learning): 2 CPD hours
CPD registration number: GiE202008000116
The following topics will be covered in this course:
- Why is phone etiquette so important?
- Essential rules of Phone Etiquette
- Do’s of Phone Etiquette
- Don’ts of Phone Etiquette
- Telephone skills
- Characteristics of Sales people
- Types of Clients