R 235


Telephone Etiquette


CPD Accreditation detail

Professional Body: Compliance Institute Southern Africa

CPD hour allocation: CPD Hours (online learning): 2 CPD hours    

CPD registration number: GiE202008000116

The following topics will be covered in this course:

  • Why is phone etiquette so important?
  • Essential rules of Phone Etiquette
  • Do’s of Phone Etiquette
  • Don’ts of Phone Etiquette
  • Telephone skills
  • Characteristics of Sales people
  • Types of Clients