R 235


Skills for Admin Assistants


Course Detail

Professional Body: IOBSA

CPD hours: 3 hours

Approval Number: IOB138

Course Description 

Learners will gain sufficient knowledge and understanding on the following topics:

  • The importance of appearance
  • Tips for success
  • Distorted Thinking
  • Understanding Assertiveness
  • Dealing with Tough Issues
  • Communication Skills
  • Self-Management
  • Working with difficult people
  • Learning to say No
  • Dealing with Stress