Salespeople and Client Characteristics

CPD Accreditation detail

Professional Body: Institute of Bankers South Africa (IOBSA)

CPD hour allocation: CPD Hours (online learning): 2 CPD hours    

CPD registration number: IOB218


The following topics are covered in this course:

• Introduction
• Characteristics of Sales people
  • Introvert or extrovert
  • Optimist
  • Ability to listen and empathize
  • Responsibility and discipline
  • Being smart active
  • Being eager to learn
  • One more quality of a top salesperson
• Types of Clients
  • How can we establish types of customers?
  • What types of customers are there?
  • How to keep customers happy?