R 250


Telephone Etiquette


CPD Accreditation detail

Professional Body: Compliance Institute Southern Africa

CPD hour allocation: CPD Hours (online learning): 2 CPD hours    

CPD registration number: GiE20220800015

The following topics will be covered in this course:

  • Why is Phone Etiquette So Important
  • Essential Rules of Phone Etiquette
  • Do’s of Phone Etiquette
  • Don’ts of Phone Etiquette
  • Telephone skills
  • Characteristics of Sales people
  • Types of Clients